Yahoo: Hello, I am Marc Manson. I will be helping you today. Can you please give me the phone number of your account?
Yahoo: Thank you. How may I help you today?
Me: I would like to upgrade my DSL service.
Yahoo: I understand that you want to upgrade your DSL service. Unfortunately, the sales department is closed. You can reach them Monday through Friday, from 7 am to 6 pm, Eastern.
Me: Thank you, Marc Manson. Thank you for that information, Marc Manson.
Yahoo: You’re welcome. You can reach them at 1-877-XXX-XXXX.
Me: Thank you for providing me with excellent service. Is there anything else that you can help me with today?
Yahoo: Can I help you with anything else?
Me: Please note that this chat session might be recorded for quality purposes.
Yahoo: I’m sorry, I didn’t understand your request.
Me: Thank you for choosing to help me today. If you chose to fill out a short survey, you will be directed to that now. Have a great day.