Yahoo: Hello, I am Marc Manson. I will be helping you today. Can you please give me the phone number of your account?

Me: XXX-XXX-XXXX

Yahoo: Thank you. How may I help you today?

Me: I would like to upgrade my DSL service.

Yahoo: I understand that you want to upgrade your DSL service. Unfortunately, the sales department is closed. You can reach them Monday through Friday, from 7 am to 6 pm, Eastern.

Me: Thank you, Marc Manson. Thank you for that information, Marc Manson.

Yahoo: You’re welcome. You can reach them at 1-877-XXX-XXXX.

Me: Thank you for providing me with excellent service. Is there anything else that you can help me with today?

Yahoo: Can I help you with anything else?

Me: Please note that this chat session might be recorded for quality purposes.

Yahoo: I’m sorry, I didn’t understand your request.

Me: Thank you for choosing to help me today. If you chose to fill out a short survey, you will be directed to that now. Have a great day.